QUEST for Performance

What’s the seminar about?

QUEST for Performance is a 3-day seminar proven to enhance workplace performance. The seminar blends project management and implementation with process management and performance improvement.

In conjunction with organizational leadership and strategies, QUEST for Performance builds capacity, involves employees, and improves the bottom line. It teaches people the what and how of managing change and improvement in a way that can be easily understood and readily applied. It’s hands-on training and education that works!

Seminar Details

QUEST for Performance goes far beyond the classroom to confront the real world problems of improving workplace performance. In a team-oriented, “learn by doing” environment, participants apply simplified theory and tools to improve a real process. This hands-on approach is a recognized advantage of QUEST for Performance over conventional training methods.

Objectives

To improve workplace performance. Participants learn to:

Analyze workplace performance, e.g., performance measures, flowcharts, cause-and-effect diagrams, RUN Charts, customer data, consensus building, and more.
Identify improvements that have the immediate and significant impact on performance.
Establish performance measures and manage customer and workplace data.
Determine cause-and-effect relationships, sample data and populations, develop and test theories for change, design experiments, and more.

Objectives Achieved

Participants analyze customer data that indicates dissatisfaction with results. Teams are formed and directed to improve performance. Interactive lectures are scheduled at strategic points to provide participants with the knowledge and tools to improve workplace performance. Simulations and team activities allow participants to put theory into practice.

Attendance

Everyone in an organization, including management, should attend QUEST for Performance.

T. S. Marshall & Associates, Inc.