T. S. Marshall & Associates, Inc.
Understanding Strategic and
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Understanding Strategic and Operational Systems is a ½-day
to 2-day seminar that is tailored to meet specific mid-level to
senior manager needs. Topics are normally presented as a sequence
of three levels that comprise an organization.
The first level is an examination of the anatomy and function of The Transaction – intersections between the customer and the products and services offered.
The second level is a study of the purpose, composition, and dynamics of Operational Work – work done to produce and deliver the products and services.
The final level is Strategic Work – work done to prepare for the products, services, and processes of the future.
Objectives
- Gain a working knowledge of how to manage, align, and improve operational and strategic performance, e.g., plan deployment, performance assessment, resource allocation, etc.
- Develop an understanding of the method and tools for determining stakeholder and customer needs and expectations, e.g., market research, benchmarking, etc.
- Derive a clear vision of successful performance improvement.
- Understand the structure for implementing organizational-wide improvement.
Objectives Achieved
A blend of presentations, workgroups, and individual exercises are used to examine the complex structure of operational and strategic systems, and the difficulty of managing change within them.
Since problems and successes lie in an organization’s ability to manage operational and strategic work, then improvement would seem simple – fix the system! But, participants soon realize that the ability to fix the system implies knowledge of the problem, its causes, and a method for resolution. Managers apply knowledge to their organization and its data.
Attendance
We recommend that mid-level to senior managers attend.