Understanding Data, Applied SPC

What’s the seminar about?

Understanding Data, Applied SPC (statistical process control), is a 1-day seminar designed to teach the what and how of analyzing and interpreting performance data, e.g., financial, market, program, customer data.

Participants learn in the classroom and computer lab a practical approach for gaining insight, understanding, and knowledge from data. The aim of the seminar is to enhance decision-making and to make sustained, meaningful improvements in performance.

A featured benefit of this seminar is that each participant receives a variety of ready-to-use Excel chart templates – a subset of charts from Quick Launch Charts. These templates are not available in Excel’s Chart Wizard and allow anyone to produce professional-looking charts with ease.

What are the seminar objectives?

The objective of the seminar is to improve operational and strategic performance.  Participants learn to use the concepts, methods, techniques, and tools of SPC to:

• Enhance decision making.
• Predict process performance.
• Determine process capability
• Monitor business performance.
• Analyze and interpret process performance.
• Make comparisons, e.g., unit to unit.
• Assess the capability of an organization to meet customer expectations.
• Know when change to the system is appropriate and when it is not.
• Recognize when a process is running smoothly and when it needs attention.
• Find and fix abnormal patterns of performance, e.g., process level shifts and trends.

How are the objectives achieved?

During the seminar, participants are engaged in hands-on, team-oriented activities that involve:

1. Learning statistical methods, techniques, and tools.
2. Constructing and analyzing charts.
3. Interpreting findings.
4. Applying what was learned.

After learning how to apply statistical methods to exercises and case studies, participants focus their attention on real world data. Participants analyze and interpret performance data they brought with them from their workplace, and then have an opportunity to discuss their findings and propose actions.

(NOTE: This is NOT a math or statistics class. No prior SPC knowledge or education is required. Calculations are minimal – simple addition, subtraction, division, and multiplication.)

Courses

• Performance Measures
• Communicating with Data
• Understanding Data,
  Applied SPC
• QUEST for Performance
• QL Charts Seminar
• Service Excellence
• Managing with Data