Bio
Customer Service (Service Excellence)
Length: 1-day seminar
Course Summary:
This hands-on seminar is designed to enhance an organization's ability to achieve and maintain superior customer service - a key aspect of success.
The seminar teaches providers how to guide customer conversations, diffuse customers who are upset, become better listeners, resolve service problems, improve performance, and much more.
Request more information about this course click here or call (360) 413-5755.
Courses
Basic Budgeting
Basic Charting
Briefing Techniques
Business Math
Creative Thinking
Customer Service
Data Analysis & Forecasting: Applied SPC
Data Analysis & Forecasting: Statistical Methods
Decision Making
Managing Data
Organizational Communication
Performance Measures
Process Improvement: Lean Methods
Problem Solving
Completed Staff Work
Time Management
Writing with Clarity


