Strenthening Organizational Performance

Assessments, Capacity Building, and Leadership Systems

Based on the client’s needs – whether limited to a single program or encompassing the entire organization, we provide a comprehensive and independent assessment of an organization’s capability to meet requirements and expectations. Using that assessment, we provide detailed recommendations and assistance to enhance the client’s ability to achieve its outcomes.

In addition to fact finding, our approach builds capacity, improves accountability, and facilitates decision-making through sound leadership systems, e.g., Baldrige or Balanced Scorecard.
It is important to know that each engagement is carefully planned and highly personalized. We make a careful effort to minimize any disruption of organizational routines and avoid busy or peak periods. Client involvement and ongoing communication are essential for success.

Our approach has the following three interdependent phases:

• Assessment – determine client’s current capabilities to meet requirements (As Is and Should Be States). Examine what the organization does, and how effectively and efficiently it compares to requirements.
  
  
• Capacity Building – closing performance gaps (building knowledge, skills, and abilities). Assemble a meaningful portfolio of measures and charts to demonstrate accountability and communicate success.
  
  
• Leadership Systems – setting up and integrating the complex structure of work necessary to strategically manage an organization, e.g., Baldrige and Balanced Scorecard.

Our Team (In Alphabetical Order):

Cindy Colvin: Cindy has led numerous projects in Baldrige assessment, process improvement, developing performance measurement systems, strategic planning, succession planning, and national benchmark studies. Her strong human resource background provides her with the skills and experience to work with human resource organizations to build strategic business partnerships with their internal customers. She helps clients create true cultural organizational change. 

T. S. (Steve) Marshall, Ph.D.: Steve has consulted with business people and taught employees in the U.S., Australia, Poland, England, India, Indonesia, the Philippines, Korea, Hong Kong, and Singapore. Formerly, he taught in the business program at the University of Washington – Tacoma, and currently teaches in the Master of Public Administration program at The Evergreen State College in Olympia. Steve’s value-added lies in his unique translation of complex concepts and technologies into simple, practical tools and skills for the workplace.

Christe J. O'Loughlin: Christie specializes in conducting performance and organizational management audits, and delivering Quality Management Services. She is currently the Western North District Representative of the Institute of Internal Auditors (IIA), and was a two-term past President and a member of the board of governors of the Nisqually Chapter.  She is also a voting member of the Pacific Northwest and the Western Intergovernmental Audit Forums. She has been involved with the Washington State Quality Award since 2000.

Courses

• Performance Measures
• Communicating with Data
• Understanding Data,
  Applied SPC
• QUEST for Performance
• Understanding Strategic & Operational Systems
• Service Excellence
• Managing with Data